Shipping & Customer Care

Customer Care

Hand wash in cold water. Hang dry.

Do not bleach or iron.

The fabric content is indicated on the product page and tag, please take note to specific washing instructions.

**Charlotte should be washed alone on its first wash.



Our HQ is based in Ottawa, ON (Canada) where your order will be shipped from. 

Orders are processed 7 days of the week with the exception of holidays. Shipments take place Monday- Friday. Please allow 24- 48 hours for your order to ship. You will receive confirmation when it is on its way to you!

Shipping options are available at checkout depending on your shipping location. *Please keep in mind the estimated shipping time is from when it ships.

If you are concerned about your package arriving for a certain date, please reach out to our staff before placing your order so we can give you a confirmation.

Unexpected carrier delays may occur, which is beyond our control. If you notice your package is experiencing a delay, please reach out to our staff so we can see how we may help.


Depending on the items and amount in your cart, shipping options will be displayed. We work with Canada Post to deliver your orders within 2-8 days depending on the option you choose. 

*Please note, we are not responsible for lost/damaged packages.

*Free express shipping for orders over $250

If outside Canada, please visit the US/ International Site for shipping options to your area.